Privacy & Cookie Policy

Last Updated: 01 July 2026

Candlebark Timber Pty Ltd ("we," "us," or "our") operates https://www.candlebarktimber.com.au/ (the "Site"). We respect your privacy and are committed to protecting your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect minimal personal data to operate our business and analyse website traffic. We collect this in two ways:

  • Information You Provide: If you choose to contact us (via email or a website contact form), we collect your name, company name, email address, phone number, and any project details you voluntarily share with us. We use this solely to communicate with you about your inquiry and provide our services.

  • Information Collected Automatically (Cookies): When you visit our website, data is automatically collected through cookies. A cookie is a small text file placed on your device to help websites function and track usage.

2. How We Use Cookies and Analytics

By using our Site, you consent to our use of cookies provided by our trusted third-party platforms:

Squarespace (Hosting & Functionality) Our website is built on Squarespace. Squarespace places essential and functional cookies on your browser to ensure the website loads securely, displays correctly on your device, and routes traffic efficiently.

Google Analytics (Traffic & Performance) We use Google Analytics to understand how visitors interact with our Site. Google Analytics places a permanent cookie on your web browser to identify you as a unique user and collects information such as:

  • Your IP address (which provides broad geographic data).

  • The date, time, and duration of your visit.

  • The pages you view and the website or search engine that referred you to us.

  • Your device type, operating system, and browser.

We use this aggregated data to analyse web traffic and improve our online presence. We do not combine Google Analytics data with personally identifiable information. For more information on how Google collects and processes your data, please visit Google's Privacy & Terms.

3. Data Disclosure and Storage

We do not sell your personal information. Data collected via our Site is processed by our service providers (Squarespace and Google) who are based in the United States. Your data is stored securely and is retained only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with Australian legal and tax record-keeping requirements (typically a minimum of 7 years for business records).

4. Your Privacy Rights and Choices

Under the Australian Privacy Principles, you have specific rights regarding your personal data, as well as choices regarding how your browsing is tracked:

  • The Right to Access and Correct: You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies. You can do this by contacting us in writing.

  • The Right to Opt-Out of Tracking: You can set your browser to refuse cookies. To explicitly opt-out of Google Analytics tracking across all websites, you can install the official Google Analytics Opt-Out Browser Add-on.

5. Contact and Complaints

To request access to your information, update your details, or lodge a complaint about how we handle your data, please contact us:

Email: webmaster@candlebarktimber.com.au

If you make a complaint, we will investigate and respond to you as soon as practicable. If you are unsatisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.